Skip to main content

Terms of service

Terms of service

Effective 3 June 2026.

1. Who we are

Altvisor (“Altvisor”, “we”, “us”) is a service operated by Hleb Malyshau, a sole trader (jednoosobowa działalność gospodarcza) established in Poland. Correspondence address: plac Trzech Krzyży 10/14, 00-499 Warszawa, Poland (NIP PL5213990822). You can reach us at hi@altvisor.eu. These Terms govern your access to and use of the Altvisor website and application (the “Service”).

2. The Service

Altvisor helps EU online shops work towards compliance with the European Accessibility Act (Directive (EU) 2019/882) by generating WCAG 2.1 AA alt-text in the official EU languages, producing accessibility statements, and creating compliance audit reports. Features available to you depend on your subscription tier as described on our pricing page.

3. Eligibility and accounts

The Service is intended for businesses and professionals (B2B). By creating an account you confirm that you are acting in a business capacity, are at least 18 years old, and are authorised to bind the organisation you register. You are responsible for safeguarding your login credentials and for all activity under your account. One organisation is created per account at sign-up. By creating an account you consent to receive transactional and service-related communications from us electronically. You may opt out of non-essential marketing communications at any time via the unsubscribe link in our emails.

4. Acceptable use

You agree not to:

  • upload images that contain special-category personal data (GDPR Art. 9 — health, ethnicity, religion, biometrics, sexual orientation, and the like) or that infringe third-party rights;
  • use the Service unlawfully, to generate misleading accessibility information, or in breach of any applicable law;
  • attempt to circumvent quotas, rate limits, or security controls, or resell or sublicense the Service without our written consent;
  • submit URLs for scanning that you are not authorised to test;
  • upload images depicting illegal content, adult or sexually explicit material, violence, or content that violates the rights or dignity of any person;
  • use the Service or API to build a materially similar or competing service, or call the API on a per-request basis to serve output in real time to end users without prior written agreement with us.

We may suspend or terminate access that breaches this section, with notice where practicable.

5. AI-generated output

Alt-text, accessibility statements, and report prose are generated with the assistance of AI models and provided as an aid, not as legal or professional advice. Output may contain errors and must be reviewed by you before publication. You are responsible for the final content you publish and for its accuracy. We do not warrant that AI output is complete, correct, or fit for any particular purpose. Reports, scores, and accessibility statements generated by the Service may not be submitted as evidence of legal compliance in administrative, judicial, or regulatory proceedings without independent verification by a qualified professional.

6. No guarantee of legal compliance

Altvisor is a tool that supports your accessibility efforts. We do not guarantee that using the Service makes your website compliant with the European Accessibility Act, WCAG, or any national law, and we are not liable for regulatory findings, fines, or third-party claims arising from your website. Automated checks detect a subset of accessibility issues; manual review by a qualified person remains necessary. Altvisor is not responsible for any reliance placed on generated output by third parties, regulators, or courts.

7. Subscriptions, fees, and tax

Paid tiers are billed in advance on a monthly or annual cycle through our payment processor, Stripe. Prices are shown exclusive of VAT; applicable VAT is calculated and collected by Stripe Tax (B2B reverse-charge applies where you provide a valid EU VAT ID). Subscriptions renew automatically until cancelled. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current paid period. Unless required by law, fees already paid are non-refundable. We may change prices with at least 30 days’ notice, effective from your next renewal. If you do not accept a price change, you may cancel before the new price takes effect; continued use after that date constitutes acceptance of the new price.

8. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms.

9. Intellectual property

We retain all rights in the Service, including its software, design, and trademarks. You retain all rights in the content you upload. You grant us a limited licence to process that content solely to provide the Service. As between you and us, the alt-text and documents generated for you are yours to use.

Ownership of generated output. Altvisor does not claim any ownership rights over the alt text, accessibility statements, or compliance reports generated through the Service. All generated output is solely owned by you, the user, and you may use it without restriction.

10. Availability

We aim to keep the Service available but do not promise uninterrupted or error-free operation. We may perform maintenance, update features, or suspend the Service where necessary for security or legal reasons. No formal service-level agreement applies unless separately agreed in writing. We are not liable for failures or delays caused by circumstances beyond our reasonable control, including failures of third-party AI model providers (such as Mistral or Anthropic), cloud infrastructure providers (such as Vercel or Supabase), payment processors, or internet connectivity disruptions (Force Majeure).

11. Liability

To the fullest extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, lost profits, or lost data. Nothing in these Terms limits liability that cannot be limited under applicable law (including for intentional damage or in cases protected by mandatory Polish law).

12. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and delete your organisation at any time. We may terminate or suspend your access for material breach of these Terms. On termination, compliance artefacts subject to the 5-year EAA retention period are retained as described in the Privacy Policy and DPA.

13. Governing law and disputes

These Terms are governed by the law of Poland, without prejudice to any mandatory consumer-protection rules that may apply. Disputes are subject to the courts competent for our registered seat, unless mandatory law provides otherwise. In line with EU Regulation 524/2013, the European Commission’s online dispute resolution platform is available at ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be reflected in the effective date above and, where they affect you, notified by email or in-app. Continued use after a change constitutes acceptance.